Job no: 493903
Department: The Hub
We are requiring new employees hired into jobs posted after August 1, 2021, and all employees with a start date on or later than September 1, 2021, to be vaccinated to help protect the health and safety of our community. New employees will be required to submit proof of at least the first dose of a vaccine on or before their start date and proof of full vaccination no later than 5 weeks after their start date. Please see the full new hire vaccination policy here.
The Community Manager at the Jay Hurt Hub for Innovation and Entrepreneurship at Davidson College will be responsible for on-boarding and welcoming new members, maintaining member plans and coordinating external use of meeting rooms and event facilities. The Community Manager is responsible for maintaining the weekly/monthly/yearly booking and events calendars and is in charge of all supplies, catering, logistics and facility management in support of members’ daily experience as well as special events and programming. The Community Manager works closely with the Marketing Manager to acquire new members and drive loyalty to retain all members. Similarly, the Community Manager collaborates with the Operations Manager to ensure we are providing exceptional experiences within our physical space daily. All Student Community Ambassadors report to the Community Manager. This Community Manager will play a key role on the leadership team at the Hurt Hub@Davidson focused on cultivating and co-creating our community of entrepreneurs and innovators in the Lake Norman area.
Top Candidates will embody the spirit of hospitality, client service, adaptability and be eager to get to know new people every day. They will not be afraid to take risks and implement new ways to engage with community members, while also having an unwavering focus on inclusion, equity, ethical behavior and high quality standards. They must also be excellent communicators both in person and in written communications. This position requires flexibility in planning and in work hours. We run the Hurt Hub@Davidson just like a startup and encourage applications from those outside the world of higher education and non-profit organizations as well. Ideal candidates will also have at least 3-5 years of experience in relationship management, hospitality and/or customer service.
Recruiting new members & sales
Onboard new members
Welcome new members with orientation and ongoing support: complete membership agreements, set up billing, and give access and tutorial on coworking portal. Coordinate building access and parking permits. Learn more about the members and their business, so as to help connect them with other members or resources who might be helpful.
Foster high-quality member and guest experience
Get to know each member/guest by name, regularly check-in with them (either in-person or virtually). Encourage a self-regulating community attitude. Develop and run at least 2 member-focused events per month (lunches, happy hour, etc.). Listen and document member and guest feedback. After each space rental and orientation of new members, collect qualitative and quantitative feedback through surveys. Review insights with the Hurt Hub leadership team and take initiative to drive continuous improvement of the member and guest experience. In collaboration with Operations Manager, make sure common areas, coffee bars, etc. are fully stocked and clean.
Cultivate community engagement
Contribute member information to our Member relationship Management (MRM) & Customer Relationship Management (CRM) systems. Send regular emails to members, reminding them about events and ways to engage with The Hurt Hub. Oversee student employees who are serving in hospitality functions to ensure students are scheduled, onboarded and regularly coached on hospitality/facility duties. Actively coordinate with community ecosystem partners and influencer members.
Manage invoicing and billing for coworking functions
Ensure all member billing processes and systems are working properly. Manage timely invoices for all memberships, external booking, events and programs. Work with Operations Manager and Director to ensure accounts receivable are properly recorded in the College's accounting systems. Work with Operations Manager to order supplies/equipment and properly pay all third party vendors.
Manage day-to-day space operations
Open space each morning, monitor and clean both kitchen areas, reset spaces/meeting rooms as needed. Restock beverage bar and coffee inventory. Work with Operations Manager to troubleshoot any issues related to building maintenance, inventory, technology, etc. Secure space at the end of the day.
Applications for the position will be accepted online at https://employment.davidson.edu. Please include a cover letter and resume with the online application. Review of applications will begin immediately.
At Davidson College, we believe the college grows stronger by recruiting and retaining a diverse faculty and staff committed to building an inclusive community. In order to achieve and sustain educational excellence, we seek to hire talented faculty and staff across the intersections of diverse races, ethnicities, religions, sexual orientations, gender identities, ages, socio-economic backgrounds, political perspectives, abilities, cultures, and national origins.
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